Frequently Asked Questions

faq

About Quality

We supply customized kitchen cabinet, wardrobe, bathroom vanity, interior door, and other home furniture. Equipped with various options of basket, kitchen lights, electric appliance and accessories, to make your cabinet highly functional. We also offer whole - house solution. See our product page for more details.  

Basic material: MDF/Plywood/Particle board/OSB. More details please check our basic materials page.

Door panel: Lacquer, Wood veeneer, Solid wood, PET, Stainless steel,PVC Laminated, Melamine. Please check our door panel page.

Countertop: Quartz Stone, Sintered Stone, Marble, Stainless steel. See more information in our countertop page.

faq

Support / Service

ALLURE usually uses two methods for kitchen cabinet packing. One is RTA (Ready to assemble) and the other is fully assembled. For countertops, we use EVA Rubber sheet fully covered and reinforce them with wooden frames to avoid breakage in transit. See our Package page for details.

For Asia market,7-14 days. For Australia market, 21-27days, For American market 40-60 days.

If you have experience in international importing and exporting, you can solve the delivery & shipment problem by yourself. If not, we are happy to assist you.

 Feel free to contact your exclusive sales representative. We will update you details promptly.

Yes, we offer Allure team installation service, we can send a team to your place to do installation, also we provide DIY guide video. Please see our installation page for details.

Please kindly contact our sales representative or send a email to (info@allurecabinetry.cn) for your detail inquiry. We will get in touch with you within 48 hours.

We provide a 3-year warranty. Please check our warranty page to explore more datail information.

Please provide contract number/problem description/problem photo/drawing mark.And send an email to your sales representative or following after-sales email:info@allurecabinetry.cn

faq

About Payment

Usually we do FOB price, but we also provide different terms by condition: EXW, CIF, DDP. Contact us to get more details.

Normally we accept T/T. For project: 50% deposit should be paid before production, and balance paid before shipping. For personal use, 80% deposit before production and 20% balance before shipping. Contact us to get more details.

ALLURE installation team can visit your site to complete the installation for you. Please contact your sales representative or send email to customerservice@allurecabinetry.cn for details.

We do not charge for design, but 10% deposit should be paid before design as down payment for striking deals.

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